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USA Support Phone Number - Ultius +1 (800) 405-2972

International support numbers

USA Support Phone Number - UltiusUSA
+1 (800) 405-2972Toll-free +1 (702) 979-7365Local/SMS
Canada Support Phone Number - UltiusCAN
+1 (800) 597-3941Toll-free
Australia Support Phone Number - UltiusAUS
+1 (800) 764-195Toll-free
United Kingdom Support Phone Number - UltiusGBR
+0 (808) 134-9867Toll-free

My requested writer declined or isn’t available. Can I get a refund for the extra 15% that I paid?

What's happening: When you placed your order, you paid the extra 15% to have your preferred writer assigned to it, but that writer did not claim it for some reason. You would like to know if you can receive a refund for the additional 15% paid.

Answer: Unfortunately, we do not offer refunds for the requested writer fee. If your requested writer does not claim your order you will automatically receive:

  • An order upgrade to the graduate writer pool (usually an additional 20% charge).
  • A special 10% code via email as an apology for the inconvenience.

Please feel free to contact our Client Success team if you have further questions or concerns.