My requested writer declined or isn’t available. Can I get a refund for the extra 15% that I paid?

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Last Updated: Sep 9, 2018 3:03pm

What's happening: When you placed your order, you paid the extra 15% to have your preferred writer assigned to it, but that writer did not claim it for some reason. You would like to know if you can receive a refund for the additional 15% paid.

Answer: Unfortunately, we do not offer refunds for the requested writer fee. If your requested writer does not claim your order you will automatically receive:

• An order upgrade to the graduate writer pool (usually an additional 20% charge).
• A special 10% code via email as an apology for the inconvenience.

Please feel free to contact our Client Success team if you have further questions or concerns.