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USA Support Phone Number - Ultius +1 (800) 405-2972

International support numbers

USA Support Phone Number - UltiusUSA
+1 (800) 405-2972Toll-free +1 (702) 979-7365Local/SMS
Canada Support Phone Number - UltiusCAN
+1 (800) 597-3941Toll-free
Australia Support Phone Number - UltiusAUS
+1 (800) 764-195Toll-free
United Kingdom Support Phone Number - UltiusGBR
+0 (808) 134-9867Toll-free

Why didn't my requested writer claim my order?

What's happening: You have placed an order with a requested writer, but a different writer has claimed your order and you would like to know why.

Answer: As freelancers, your requested writers are not required to claim an order. The Ultius system achieves a 90% acceptance rate, but occasionally a writer may decline a request. Some of the common reasons are:

  • Their schedule did not allow them to confidently claim your order.
  • They did not feel that they had the expertise to complete your order satisfactorily.
  • They are taking time away from Ultius, but did not use the vacation mode setting.

Read more about what happens when a requested writer does not claim an order.