Can I call my writer and speak to them over the phone?

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Last Updated: Jul 6, 2018 10:53am

What's happening: You have some specific instructions or concerns about an order and would like to know if you can speak to the writer over the phone to clarify what you need completed. Otherwise, you have another issue that you feel would be best suited for a phone call with your writer.

Answer: Because of privacy concerns, you won't be able to call your writer and speak directly to them over the phone. Here are other contact alternatives:

• Writer messaging system. You can speak with your writer through the messaging system. Click here to learn how to do that.
• Call support. If you need to critically speak to someone over the phone regarding your order, please call our 24/7 support team using the contact options provided.

We understand that it can be frustrating to not be able to speak with your writer over the phone, and we appreciate your adherence to our privacy considerations.